tag:status.scopeinc.com,2005:/historyScope Status - Incident History2024-03-28T11:39:42-07:00Scopetag:status.scopeinc.com,2005:Incident/106627152022-07-21T11:45:31-07:002022-07-21T11:59:53-07:00Scheduled Maintenance: Scope App<p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>11:45</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>09:43</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>09:40</var> PDT</small><br><strong>Scheduled</strong> - We'll be undergoing scheduled maintenance during this time. The Scope App may experience downtime for this period.</p>tag:status.scopeinc.com,2005:Incident/73020722021-06-20T23:43:15-07:002021-06-23T16:42:01-07:00This is an example incident<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>23:43</var> PDT</small><br><strong>Resolved</strong> - Empathize with those affected and let them know everything is operating as normal.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>23:33</var> PDT</small><br><strong>Monitoring</strong> - Let your users know once a fix is in place, and keep communication clear and precise.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>23:39</var> PDT</small><br><strong>Identified</strong> - As you continue to work through the incident, update your customers frequently.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>00:09</var> PDT</small><br><strong>Investigating</strong> - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.</p>